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What happens after I submit the Veterans Certification?

If you're using Chapter 33 (Post-9/11 GI Bill) or Chapter 31 (Veteran Readiness and Employment):

  • UMGC will place a non-disenrollment hold on your account while waiting for payment from the VA.
  • If you're using Chapter 31, please stay in touch with your VA case manager about your VA Authorization Form.

If you're using any other chapter:

  • You'll receive a monthly stipend directly from the VA.
  • The amount depends on your training time (full-time, half-time, etc.).
  • You'll need to pay tuition and fees at the time of registration.

For help with tuition payments or setting up a payment plan, contact the Office of Financial Solutions at 1-800-888-8682.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.