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How do I add an authorized user to my account?

You can give someone you trust, like a parent, spouse, or family member, access to your student account by adding them as an authorized user in the Student Account Center. This lets them help manage your account, including viewing your balance and making payments.

Note: Making a person an authorized user, does not permit UMGC to discuss your account details with them. For more information, visit the Annual Notification of Rights under FERPA webpage.

Authorized users cannot:

  • See your grades or class schedule
  • Access your personal info
  • View your saved payment methods

To add an authorized user:

  1. Log in to the Student Account Center.
  2. If prompted, accept the payment responsibility agreement.
  3. On your dashboard, find the Authorized Users section.
  4. Enter the person's email address.
  5. Choose the access they'll have.
  6. Read and accept the Authorized User Agreement.
  7. The person you added will receive an email with their own username and password to log in.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.