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Help and Knowledge Base

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How do I access one-on-one tutoring?

To access one-on-one tutoring:

  1. Log in to your UMGC course.
  2. Click the Academic Support or Resources tab.
  3. Select Tutoring to open Tutor.com.
  4. Choose a Tutoring Option:
    • Connect with a Tutor Now: Select your subject and topic for instant help. (Writing tutoring not available.)
    • Schedule a Tutoring Session: Choose a tutor type (UMGC Professional, Peer, or Tutor.com Professional), select date, time, and session length (minimum 30 minutes), and confirm your appointment. Writing tutoring is available here.
    • Ask LEO – AI Tutor Chatbot: Type your question for instant answers without using tutoring minutes.

For detailed instructions, visit Tutoring Services & Resources.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.