Process Improvement
BMGT 411 | 3 Credits
Course Desc: A hands-on, project-based introduction to process improvement. The objective is to assess the root cause of a problem, gain buy-in for the improvement, map the process, establish internal controls, and apply a variety of metrics to improve processes, test improvement solutions, and implement the process improvement. Emphasis is on process improvements that are cost-effective and add value to organizational missions. Topics include meeting customer expectations, flowcharting, selecting approaches to change management, acquiring resources, and sustaining improvements. Students may receive credit for only one of the following courses: BMGT 411 or TMGT 411.
